Effective Date: November 2025
At The Royal Pineapple, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website (www.RoyalPineappleVacation.com) or make a booking through our secure booking partner, OwnerRez.
1. Information We Collect
We collect personal information that you voluntarily provide to us, including your name, contact details, and payment information when making an inquiry or booking. Booking data is securely processed through our booking partner, OwnerRez.
OwnerRez may also collect technical information such as browser type, IP address, and cookies to enhance your booking experience. Please review OwnerRez’s Privacy Policy for further details.
2. How We Use Your Information
Your information is used to:
- Process reservations and manage communications related to your stay
- Respond to inquiries and provide customer support
- Improve our website, services, and guest experience
- Comply with legal and tax obligations
3. Booking Through OwnerRez
When you use our booking widgets, you will be redirected to the OwnerRez booking platform. OwnerRez is responsible for securely processing your data, including payment information. Your personal data entered into OwnerRez is managed under their independent privacy policy, which complies with U.S. data protection standards and the EU GDPR framework.
4. Cookies and Tracking
Our website may use cookies to enhance functionality and analyze traffic. You can disable cookies through your browser settings, though certain features may not function properly without them.
5. Information Sharing
The Royal Pineapple does not sell or share your personal information with unrelated third parties. We may share limited information only with:
- Our booking and payment processor (OwnerRez) to complete reservations
- Trusted service providers assisting with operations such as website hosting or email communications
- Legal or regulatory authorities, if required by law
6. Data Security
We take data security seriously. Both The Royal Pineapple and OwnerRez implement technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.
7. Data Retention
We retain guest and inquiry data only as long as necessary to fulfill the purposes described in this policy, meet legal requirements, and resolve disputes.
8. Your Privacy Choices
You may contact us at any time to:
- Request access to or deletion of your personal data
- Opt out of marketing communications
- Request correction of inaccurate information
To make a privacy request, please email us at Book@RoyalPineappleVacation.com.
9. International Data Transfers
OwnerRez may process your personal information on servers located in the United States or other jurisdictions. By using our site or booking system, you consent to the transfer and processing of your information in accordance with this Privacy Policy.
10. California and U.S. State Privacy Rights
While The Royal Pineapple is based in Hawaii and primarily serves guests visiting Hawaii, we are committed to transparency and respecting privacy rights across all U.S. states.
California and certain other state laws (such as the California Consumer Privacy Act “CCPA” and the California Privacy Rights Act “CPRA”) grant residents additional rights regarding their personal information. Although we are not currently subject to these laws, we voluntarily provide similar options for transparency and control.
Guests may:
- Request to know what personal data we collect and how it is used
- Request correction or deletion of personal information (subject to legal retention requirements)
- Opt out of receiving marketing communications at any time
We do not sell or share personal information for monetary or marketing gain.
To make a request or ask a question about your privacy, please contact us at Book@RoyalPineappleVacation.com.
11. GDPR and International Guests
For guests residing in the European Union or other regions with data protection laws, OwnerRez’s booking system complies with GDPR principles. Personal information is collected only as needed to process inquiries and confirm reservations.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised effective date. Continued use of our website or booking services constitutes acceptance of any changes.
13. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
The Royal Pineapple
Email: Book@RoyalPineappleVacation.com
Website: www.RoyalPineappleVacation.com